Explore how to choose the best CRM solution
- How to craft a winning CRM strategy that is based on core business needs and objectives
- Do’s and don’ts to consider when outlining the key CRM requirements
- What are the best approaches to shortlisting the CRM vendors
The ongoing Corona-crisis and its devastating health and economic consequences has emphasized urgency and need for COO’s and C-suite executives to the focus on the future and their company’s digital transformation.
Through our work and experience in providing digital solutions to organizations across a wide range of sectors/industries, we have identified three common challenges faced by C-suite executives in their quest to “up their digital game”. Not only have we identified the challenges, but we’ve also found methods and tools to solve them, or at least, to make them less challenging.
The COVID-19 crisis is unquestionably having an unprecedented impact on the global economy. Businesses are closed, customers are forced into lock-down, supply chains are disrupted, and employees are being laid-off or put into ‘technical unemployment’ on a massive scale. It is arguably one of the most, if not the most, severe public health and economic crises since WWII.
The virus outbreak requires organizations to react quickly, keep track of mounting requests, and automate processes to handle the increased workload without errors and therefore, Creatio is offering Service Creatio, customer center edition to organizations working to stop the spread and/or mitigate the consequences of the COVID-19 for free and Flexentric, a leading Creatio integrator in BeNeLux, is offering implementation services to get service software up and running for free.
Low-code is a technology that requires little to no coding in order to use. A low-code development platform uses visual interfaces with simple logic and drag-and-drop features instead of extensive coding languages. These intuitive tools allow users with no formal knowledge of coding or software development to create applications for many purposes like mobile apps and business apps.
These platforms have become increasingly popular as a fast and easy alternative to traditional software development. Both professional developers and “citizen developers” (non-professional developers) can use a low-code platform to create apps of varying complexity to meet business demands for development, automate processes, and accelerate digital transformation.
Business Process Management (BPM) is a scope of activities and practices aimed at optimizing organization’s business flows. BPM technology can be applied to many different management areas of an organization, be it the automation of repeat functions or a new employee onboarding.
In a broad sense, CRM (Customer Relationship Management) is an approach businesses use to manage communication with current and potential customers. This approach involves the analysis of customer data in order to improve relations and personalize future communication.